Privacy Policy

1. Introduction

Sri Ratnam Enterprises ("SRE", "we", "our", or "us"), operating from 2-358, SKS Township, Road No: 5, Ganganapalle, Kakinada, Andhra Pradesh – 533006, India, is committed to safeguarding the commercial and personal information of our clients, suppliers, and website visitors.

2. Information We Collect

As a business-to-business (B2B) industrial supplier, we collect information strictly necessary to process commercial tenders, technical enquiries, and supply requests. This includes:

• Contact Details: Full Name, Business Email Address, Phone/Mobile Number.
• Company Credentials: Company/Organization Name, Delivery Site Location, GSTIN (if provided).
• Technical Requirements: Engineering specifications, drawings, bill of quantities (BOQ), and project messages submitted through our RFQ forms.
• Technical Diagnostics: Anonymized server logs, browser type, and IP address for cybersecurity and fraud prevention.

3. Purpose and Legal Basis for Processing

Information collected through this website is processed solely for legitimate commercial business purposes:

• Reviewing engineering requirements and issuing official proforma quotations and technical bids.
• Communicating order status, logistics scheduling, and delivery updates.
• Complying with statutory obligations under Indian tax and commercial laws (GST invoicing, e-way bills).
• Preventing spam, automated bot abuse, and unauthorized access to our systems.

We do not sell, rent, trade, or monetize client contact information to third parties for marketing purposes under any circumstances.

4. Disclosure to Third Parties

We share commercial data only with trusted partners strictly necessary to fulfill supply orders:

• Authorized Manufacturers: To secure direct technical datasheets, factory test certificates, or bespoke fabrication parameters.
• Logistics Providers: Heavy freight and courier partners for physical delivery of ordered components.
• Statutory Authorities: If compelled by lawful order or applicable judicial process under Indian law.

5. Data Retention and Security

We maintain appropriate administrative, technical, and physical safeguards to protect submitted technical documentation against unauthorized disclosure, alteration, or loss. Commercial inquiry records are retained in accordance with statutory record-keeping requirements under Indian commercial law.

6. Grievance Officer & Inquiries

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below: